shipping & returns
Most items Process to Ship within 1-5 business days (business days excludes weekends and holidays also our business days are orders made between 8 am - 5 pm EST) Ex. If you ordered on Saturday your order starts on Monday and that's day 1, we do not process new orders on weekends we only ship older orders on Saturdays.
Itips, Tape-Ins, K tips 1-10 business days depending on where we are in production.
Regardless of what shipping method you choose the processing times above are in effect. One day shipping depending on inventory items may ship the same or next day but could take as long as the above stated times to ship.
Please do NOT use social media to communicate with us. As most of you know if you don't follow each other it goes to a filtered inbox (especially on Instagram) and we wont see it or perhaps not see it for days leading to your frustration for no reason. We welcome emails (email@example.com) our live chat via this website is awesome for quick responses and we definitely invite you to text us at 267-341-7074. We give you so many options to talk to us, please dont miss out or get upset if we don't respond to social media our priority is THE BUSINESS not SM. Thank you for shopping with us.
Overnight Shipping (Orders Under $75.00)$14.991 Business Day*
Overnight Shipping (Orders Over $75.00)$9.991 Business Day*
Overnight Shipping + Saturday Delivery$19.991 Business Day*
Standard Domestic Shipping$6.99 2 - 3 Business Days**
FREE Domestic Shipping (Orders Over $75.00)FREE***2 - 3 Business Days**AFTER WE PREPARE THE ORDER.
Method CostIn-Transit Time**
Standard Canadian Shipping$6.995 - 7 Business Days**
FREE Canadian Shipping (Orders Over $75.00)FREE***5 - 7 Business Days**
Canada Overnight DHL Overnight****$15.001 Business Day*
Standard UK Shipping$8.995 - 10 Business Days**
FREE UK Shipping (Orders Over $125.00**)FREE***5 - 10 Business Days**
Standard International $15.005 - 10 Business Days**
FREE International Shipping (Orders Over $175.00)FREE***5 - 10 Business Days**
International DHL Express
Availability Varies By Country. Options Available will display at Checkout.
Actual Price Varies By Country1 - 3 Business Days*
* Overnight Shipping - Orders placed before 1 PM EST will be shipped same business day via 1-business day overnight shipping. If placed after 1 PM EST, orders will ship by next business day. Overnight Shipping + Saturday Delivery - Must choose Saturday delivery at checkout on Friday in order for your order to be delivered on Saturday. This is a premium service. Overnight Shipping + Monday Delivery (When Available) - Must order by 1 PM EST on the preceding Saturday and select the appropriate option at checkout. Orders placed by 1 PM on Saturday will arrive on Monday. No overnight shipping for France, Germany, and Australia.
** In-Transit Time - Does not include standard processing time of 3 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to the "Shipping Table" on our Shipping Policy Page.
*** Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.
**** DHL Express Shipments - DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by the carrier.
For more information on our shipping policies, please click HERE!
return & exchange policy
No Returns or Refunds of any kind on personal care items such as hair, hair products.